Cambridge is committed to your utmost satisfaction with every purchase. If, for any reason, you are not pleased with your order, we provide a seamless return and exchange policy within 10 days of receiving it.
Return Eligibility
To be eligible for a return or exchange, the product must be in its original condition, with all tags still attached. The product should not have been used in any way, and the packaging must be unblemished and intact.
If you receive a defective or wrong product, we are happy to exchange it for you. Simply contact our customer service center by emailing us images of the defective/wrong product at cs@thecambridgeshop.com or calling us at our UAN 021-111-119-336 within 10 days of delivery. Our dedicated team will review the product, and if eligible, we will provide you with an online voucher of the same value as the purchased product.
Refunds
We have a No Refund Policy. However, refunds may be allowed in exceptional cases wherein the product is out of stock. For more information, please refer to our claim policy.
Items That Cannot Be Returned or Exchanged
Items offered in Sale and Discount will NOT be entertained for exchange or return.
Please note that certain products are ineligible for return or exchange. Due to hygiene reasons, items such as Undergarments, Socks, Thermals, and Masks cannot be returned or exchanged. Additionally, perfumes are also non-returnable.
We encourage our customers to thoroughly review the product description and related information before making a purchase to ensure their satisfaction.
Please note that slight variations in colour or texture of the final item may occur due to differences in colour of the monitors/screens and lighting used during photoshoots. We want to ensure transparency and inform you that products cannot be exchanged solely based on these variations.
If you have any questions or concerns about a product's eligibility for return or exchange, please reach out to our customer service team for further assistance.
For Return or Exchange of products:
To initiate a return or exchange, please contact our customer service team at cs@thecambridgeshop.com or by calling us at our UAN 021-111-119-336 with your order number and a brief explanation of the reason for the return or exchange. We will then provide you with a return label and instructions on how to proceed.
We hope our return & exchange policy makes your shopping experience with us hassle-free and enjoyable. If you have any questions or concerns, please don't hesitate to contact us at our UAN 021-111-119-336 or email us at cs@thecambridgeshop.com . We are always here to help you.